Yes. Every Veluna order is shipped in neutral, discreet packaging with no visible product name or intimate wellness details.

Charges will appear under our brand name, without product-specific details.

Orders are prepared within 24–48 hours. Delivery typically takes 2–4 days in France and 3–7 days across Europe.

Yes, we ship across Europe. International shipping options may vary depending on your location.

Shipping costs are calculated at checkout based on your location.

We offer free returns on eligible items within 14 days of delivery.

To request a return, please contact us at hello@veluna-global.com with your order number.

For hygiene and safety reasons, returns are only accepted on items that are unused, unopened, and in their original sealed packaging.

1. Contact our support team with your order number
2. Receive your prepaid return label and instructions
3. Send your item back using the provided label
4. Once received and inspected, your refund will be issued within 5–10 business days

If your item is defective or damaged, please contact us within 48 hours of delivery with photos of the issue. We will offer a replacement or refund.

If your product arrives defective, please contact us and we will assist you with a replacement.

In accordance with EU regulations, you have the right to withdraw from your purchase within 14 days of delivery.

However, for hygiene and safety reasons, intimate products can only be returned if they are unused, unopened, and in their original sealed packaging.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

We recommend using a tracked shipping method, as we cannot be held responsible for lost returns.

We accept major credit cards and secure payment methods such as Apple Pay.

All transactions are encrypted and securely processed.

The Veluna Circle is our private community for intimate wellness, thoughtful rewards, and softer self-care rituals. Members can receive a welcome gift, earn rewards, access selected offers, and stay close to future Veluna releases.

You can join by creating a Veluna account or subscribing through the Veluna Circle page. Once you join, your email will be added to our community list so you can receive your welcome gift, rewards updates, and private self-care notes.

Our referral program lets you share Veluna with someone you trust. When your friend shops through your referral link, they can receive a welcome offer, and you may receive a reward once their order is completed.

Tap the gift icon at the bottom left of the website and sign in with your Veluna account. Inside the widget, you’ll be able to view your rewards and referral options.

Yes. Veluna products are made with premium body-safe silicone and materials designed for intimate use.

Our devices are designed to operate at a low noise level for maximum discretion.

Dune is designed as a soft, approachable option for discovering intimate wellness. Halo offers a more precise, sculptural experience.

Clean your device before and after each use with warm water and a gentle antibacterial soap. Let it dry completely before storing.

Yes. All Veluna devices are IPX7 waterproof and suitable for use in the shower or bath. Please check each product page for detailed care and usage guidance.

If you couldn’t find your answer here, feel free to contact us.We’re here to help — discreetly and thoughtfully.