Refund policy
Last updated: April 13, 2026
1. Our Approach
At Veluna, we design intimate wellness products with care, quality, and discretion in mind.
Because our products are intended for personal use, certain return conditions apply to ensure hygiene and safety, in line with European regulations.
2. Return Window
You may request a return within 30 days of delivery.
To be eligible, items must be:
- Unused
- Unopened
- In their original condition
3. Hygiene & Safety
For health and hygiene reasons, we’re unable to accept returns on products that have been opened or unsealed.
We appreciate your understanding — this ensures every product remains safe and uncompromised.
4. How to Start a Return
To initiate a return:
- Contact us with your order number
- Share a photo showing the original seal is intact
- Once approved, we’ll guide you through the next steps
Please do not send items back without prior approval.
5. Refunds
Once your return is received and inspected:
- If approved → Refund issued within 5–10 business days
- If not eligible → Item will be returned to you
Refunds are issued to the original payment method.
6. Warranty & Defects
We stand behind the quality of our products.
All devices include a 2-year limited warranty.
If something isn’t working as expected:
- Contact us with a short video
- We’ll review and resolve it quickly
Confirmed defects will be replaced free of charge.
7. Return Shipping
Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping method to ensure safe delivery.
8. Need Help?
We’re here for you.
If you have any questions, feel free to reach out at:
hello@veluna-global.com